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Frequently Asked Questions:

Q: I forgot my username or password.

Answer: You can reset it by clicking to  My Account link above.

Q: I just made an order but it is showing Pending and i have no email with phone number.

Answer: Not all orders are processed automatcially, depending upon your paypal / credit card profile, We process all orders manually within 24 hours.

Q: i dont have a credit card, so i cannot pay as payment page asking me for credit card or bank account.

Answer: Login to My Account and click on add a payment or send funds using paypal.com to orders@skypeincanada.ca

Q: My Number is out of service due to non payment.

Answer: Add payment or setup auto payment after logging to  My Account.

Q: What do i do after making the order?

You should wait for email (maximum 24 hours) Support team will process your account and send you login info for your mobile/webphone app, you can also send us email with your required function of phone line and we can setup it for you.

Q: How do i make changes or add user/staff to phone system.

You can login to My Account--->Configure and do the self configuration after your order is processed.

Q: i like to have features like Mobile App, Web-browser-Phone Calling, Click to Talk, SMS on App, Sms Outbound.

Answer: SMS inbound is free, All sms are sent to your email, for outbound sms you would need a dedicated account with prepayment for SMS contact sales to set it up for you.