Frequently Asked Questions:
Q: I forgot my username or password.
Answer: You can reset it by clicking to My Account link above.
Q: I just made an order but it is showing Pending and i have no email with phone number.
Answer: Not all orders are processed automatcially, depending upon your paypal / credit card profile, We process all orders manually within 24 hours, you can also login to My Account--Support Tickets and open a support ticket for express activation.
Q: i dont have a credit card, so i cannot pay as payment page asking me for credit card or bank account.
Answer: Login to My Account and click on add a payment or send funds using paypal.com to orders @skypeincanada.ca and create a support ticket for express activation.
Q: My Number is out of service due to non payment.
Answer: Add payment or setup auto payment after logging to My Account.
Q: What do i do after making the order?
You should wait for email (maximum 24 hours) Support team will process your account and send you login info for your mobile/webphone app, you can also send us email with your required function of phone line and we can setup it for you.
Q: How do i make changes or add user/staff to phone system.
You can login to My Account--->Configure and do the self configuration after your order is processed.
Q: i like to have features like Mobile App, Web-browser-Phone Calling, Full 3cx PBX Management Non Flash) Click to Talk, SMS on App, Sms Outbound, Multiple Users 3cx App Extensions, Voice Transcription, CRM Integration and other 3cx PBX Features include onsite self hosting.
Answer: SMS inbound is free, All sms are sent to your email, for outbound sms you would need a dedicated account with prepayment for upgrade to FULL 3cx PBX (Non Flash system), Please contact sales team.